Privacy Policy

1. Introduction

Art by Joy ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website artbyjoy.shop (the "Website") and make purchases.

By using our Website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Website.

2. Information We Collect

2.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account on our Website
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact us via email or contact forms
• Request a commission or custom artwork
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party payment processors)
• Order history and preferences

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on pages
• Geographic location (country/city level)
• Device information (mobile, desktop, screen resolution)

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process transactions, fulfill orders, arrange shipping, and send order confirmations
• Customer Service: To respond to inquiries, provide support, and resolve issues
• Account Management: To create and manage your account, including login authentication
• Communication: To send transactional emails (order updates, shipping notifications) and marketing communications (if you opt-in)
• Personalization: To customize your experience and show relevant artwork recommendations
• Analytics: To understand how visitors use our Website and improve our services
• Security: To detect and prevent fraud, unauthorized access, and other illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To maintain records, conduct internal research, and improve our business

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our Website and conducting our business, including:

• Payment Processors: To process credit card and payment transactions securely
• Shipping Companies: To fulfill and deliver orders
• Email Service Providers: To send transactional and marketing emails
• Analytics Providers: To analyze website usage (e.g., Google Analytics)
• Cloud Storage Providers: To host our website and store data securely

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Obligations

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal processes or enforce our Terms and Conditions
• Protect the rights, property, or safety of Art by Joy, our users, or the public
• Prevent fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers and encrypted databases
• Regular security audits and updates
• Restricted access to personal information (limited to authorized personnel only)
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can access and update your account information by logging into your account on our Website.

6.2 Data Deletion

You may request deletion of your account and personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., order history for tax records).

6.3 Marketing Communications

You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us. Note that you will still receive transactional emails related to your orders.

6.4 Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies.

6.5 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for tax and accounting purposes.

8. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Website, you consent to the transfer of your information to India and other countries where we operate.

10. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of the Website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: joymkh21@gmail.com
• Website: https://artbyjoy.shop

13. Compliance with Indian Laws

This Privacy Policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

We are committed to protecting your personal information in accordance with Indian data protection laws and international best practices.